Starter Vape Kit transport restriction check for UK buyers

After-sales, replacements and reorders

This page is for wholesale buyers who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

How orders move from factory to shelf

We can consolidate mixed orders of starter vape kits into one shipment. Consolidation saves freight but adds handling days, so we quote both a consolidated and a split option and let you choose.

Freight on starter vape kits is driven by volume more than weight. Cartons are designed to hit a clean pallet count, which is why a slightly denser pack can cut your landed cost by more than a discount on the unit price ever would.

Paperwork, labelling and market rules

We keep batch codes traceable from carton to production date. When a market authority asks for traceability, a supplier who cannot produce it in an hour becomes a liability very quickly.

Artwork approval is a two stage process: a digital proof for text and layout, then a physical dummy for colour and finish. Skipping the dummy is the single most common cause of a reprint.

• Mixed SKU cartons to spread first-order risk
• Specification locked in writing before production starts
• Batch codes traceable from carton back to production date
• Reference sample retained from every batch
• Artwork proof plus physical dummy for custom packaging
• Seven-day defect reporting with replace-or-credit

Batch consistency and why it matters

Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.

Every batch is pulled from running production, not from a display shelf. We check draw resistance, airflow balance, charge behaviour, leak performance after a temperature shift, finish quality and carton integrity, and we keep the pull records against the order number.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

Related reading

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